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Usability is really all about your visitors. This has
nothing to do with you and your staff. Designing sites that meet certain
criteria to make life easier for customers and potential customers is paramount
to an effective website.
Toolsbydesign uses standards set forth by the National
Cancer Institute who invoked a major study in the importance and relevance of
web usability. This study utilized many web
designers, usability experts, documentation experts, computer science experts,
and cognitive psychology experts.
You can find these guidelines at http://usability.gov/guidelines/.
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